Privacy Policy

This Privacy Policy explains how Soarcrest Tradeverse Ltd collects, uses and protects your personal data when you use our website or contact us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What data we collect

We only collect the data we need to respond to you and run our business:

• Enquiry details – your name, company name (optional), email address and the message you send us through the contact form or by email.
• Order & project details – information needed to provide a quote, fulfil an order or deliver a service (for example billing details and correspondence).
• Technical data – basic, non-identifying information your browser sends when visiting any website (such as IP address and browser type), handled by our hosting provider for security and reliability.

We do not knowingly collect special category data, and we do not collect data from children.

2. How we use your data

• To respond to your enquiry and provide quotes, products or services.
• To manage orders, projects and our relationship with you.
• To meet our legal, tax and accounting obligations.
• To keep our website and communications secure.

3. Our lawful bases

We rely on the following lawful bases under UK GDPR:

• Legitimate interests – to respond to enquiries and run our business effectively.
• Contract – to take steps at your request and to fulfil orders or services.
• Legal obligation – to comply with tax, accounting and other legal requirements.
• Consent – where you give it (for example, optional marketing). You can withdraw consent at any time.

4. Who we share data with

We never sell your data. We only share it with trusted providers who help us operate, and only as needed:

• Email provider (Zoho Mail, EU data centre) – to receive and reply to your messages.
• Website hosting (Vercel) – to serve the website securely.
• Suppliers and delivery partners – where needed to fulfil an order or project.
• Professional advisers and authorities – where required by law.

Some partners (for example, suppliers based in India) may be outside the UK. Where data is transferred internationally, we take steps to ensure it is protected by appropriate safeguards.

5. How long we keep it

We keep personal data only as long as necessary for the purpose it was collected, including to meet legal and accounting requirements. Enquiry correspondence that does not lead to a relationship is deleted periodically.

6. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to erase your data ("right to be forgotten");
• restrict or object to how we use your data;
• request a copy of your data in a portable format;
• withdraw consent at any time where we rely on it.

To exercise any of these, email hello@soarcresttradeverse.co.uk. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

For details of how we use cookies and similar technologies, please see our Cookie Policy.

8. Security

We use appropriate technical and organisational measures to protect your data, including secure (HTTPS) connections and access controls. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.

9. Changes to this policy

We may update this policy from time to time. The version published on this website is the one that applies.

10. Contact

Questions about your privacy? Email hello@soarcresttradeverse.co.uk.